invalid SIM

[Grandfit]

My parents have a basic phone for emergencies which now has an 'Invalid SIM' message displayed. Having searched on this forum, I now know that the Pay as You Go scheme has stopped, but how were my parents to know this?
They had a text message on 14th Jan telling them that their service would stop on 18th Jan which I only picked up today when I checked their phone for them. They only switch their phone on occasionally so did not pick this message up, and this is the only information they have had in 4 months. They do not have an email address or online access so why did they not receive a letter through the post back in October, telling them that their phone would stop working in January? Then this could have been sorted out before they lost their emergency phone.
It is now too late for them to keep their number so I will have to go through the hassle of letting all their contacts know that it has changed.
I do not expect a reply to this post, just please ensure that in future, elderly customers are contacted correctly. The only contact details on record is their home address, Virgin should have been aware of this. Companies these days forget that not everyone has internet access.

[Richcoop]

It's frustrating when companies fail to communicate changes effectively, especially for older customers who may not have access to the internet. I suggest you help them the next time a similar issue arises (you can find guides on managing it here https://bestphoneunlock.com/10-ways-...t-valid-error/). I hope this issue gets resolved quickly for your parents and they can find a suitable replacement for their emergency phone.

[jocabi]

If you're seeing an "invalid SIM" error, it usually means there's an issue with the SIM card itself or its connection to the network. To resolve this, you might want to try restarting your phone, checking the SIM card for any visible damage, or reinserting it.

If you're using Glo and are concerned about data sharing, you might want to look into "how to unshare data on Glo." This can help ensure your data is used only by you and not shared with others unexpectedly. You can manage your data sharing settings through the Glo mobile app or by contacting their customer support for more detailed assistance.

[TyreseJohn]

I bought my grandma a basic phone just for emergencies. She called me a couple of hours ago, saying pretty much the same thing. I wonder how you resolved this issue?

[Richcoop]

I had the same problem with my parents' phone. We got a new SIM card from Sims Direct. It was easy – we just ordered it, put it in the phone, and it worked right away. This might be a good fix for your parents' phone too, so they can keep it for emergencies.