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Customer demands are increasing and when we talk about eCommerce they are no less We become less patient, seeking to have everything almost instantly. In fact, we have seen that eCommerce companies like Amazon seek to satisfy this need for speed by getting their products to them within an hour. Many eCommerce , in order to be able to give their clients the maximum, offer an online chat service, instant support, 'in situ' , with which the client can contact an expert at the moment.
From the same website without having to of having to call a phone or get out of it This online chat service for eCommerce provides added value to the company, which shows its Whatsapp Number List desire to satisfy the customer and resolve their doubts. This becomes an increase in sales since, on the one hand, it increases confidence in the website, and on the other, it allows solving possible doubts that would prevent the final purchase. In fact, it is estimated that this tool increases conversions by 20%.
In addition it must be taken into account that this will reduce the cost of technical support In short it is a tool that will increase the trust of our customers , the quality of our services and will provide us with a competitive advantage over our competition. ECommerce is humanized, we manage to maintain a "one-on-one" relationship with our potential customers, just as it happens in the different social communication channels, we seek a direct relationship with those who we intend to be our prescribers.
From the same website without having to of having to call a phone or get out of it This online chat service for eCommerce provides added value to the company, which shows its Whatsapp Number List desire to satisfy the customer and resolve their doubts. This becomes an increase in sales since, on the one hand, it increases confidence in the website, and on the other, it allows solving possible doubts that would prevent the final purchase. In fact, it is estimated that this tool increases conversions by 20%.
In addition it must be taken into account that this will reduce the cost of technical support In short it is a tool that will increase the trust of our customers , the quality of our services and will provide us with a competitive advantage over our competition. ECommerce is humanized, we manage to maintain a "one-on-one" relationship with our potential customers, just as it happens in the different social communication channels, we seek a direct relationship with those who we intend to be our prescribers.